How Job Squad Creates the Framework for Better Communication and Fewer Conflicts in Remote Teams

Challenges of Working in Remote Teams

‍Remote teams are a flexible and popular way to work. However, it also comes with a price: it inevitably leads to more written communication, which can result in more misunderstandings and concerns among employees. What does a reply with a smiley mean? Some will interpret it as acceptance, while others will spend time speculating about it.

Imagine that the employees are spread across different European countries, in various age groups, and with diverse backgrounds. This gives you a good picture of the environment that Job Squad’s management has to navigate.

Why Job Squad Started Using Personpilot

‍Job Squad is a recruitment agency that primarily helps young Northern European candidates find jobs across Europe. Their 50 employees offer jobs in over 20 languages, so the staff mainly consists of recruiters who work remotely in different countries.

Therefore, it made perfect sense for co-founder Linda Sonnichsen to adopt Personpilot in early 2023.

“We were familiar with personal profiles from the client side, but we weren’t actively working with them until Personpilot came into the picture. I could see a clear advantage in using it within our organization. Today, we offer it to employees as a voluntary benefit. Most people take it up, and it creates a better understanding when employees can see each other’s personal profiles and use them in internal communication.”

Internal Communication with Fewer Misunderstandings

‍The point of Personpilot is to provide a greater understanding of who the recipient of a message is and to help communicate without misunderstandings. Today, Personpilot is a fixed part of the toolkit, and there hasn’t been a need for time-consuming projects and lengthy workshops to embed it in the employees’ routines. It has been plug-and-play, says Linda Sonnichsen:

“I would highlight the test itself. Compared to many other assessments, it is short and is delivered to the employee, who gains something from taking the test and can use the results in relation to their colleagues on a daily basis. Personpilot is good at explaining what the test results mean without having to delve into a lot of details about DISC or other methods.”

Benefits: Conflict Management and Insight into Motivation Factors

‍As a leader in a remote organization where all employees only gather once a year, Linda Sonnichsen experiences that Job Squad’s culture and cohesion are strengthened with Personpilot. At the same time, the tool provides insights for better leadership. For Linda, the benefits of Personpilot can be summarized with two key words: conflict management and motivation factors.

“Conflict management is an obvious benefit. We can prevent communication conflicts in advance because there is a greater understanding of the recipient. As a leader, I also gain better insight into the motivation factors of each individual employee. Some employees are very performance-driven, while others are motivated by ongoing one-on-one conversations and direct feedback. With Personpilot, I get an overview of how to approach each individual employee.”